Grey 100 (Euro Top)

Return and Refund Policy

• Stock Items: Notify us within 24 hours of receipt if you wish to return. Return the item within 3 days of delivery. Items must be in new, unused condition with all original packaging and tags. Delivery and assembly costs are non-refundable. Refunds are based on the item's condition.
• Non-Returnable Items: Assembled or made-to-order items cannot be returned or exchanged.
• Damaged or Defective Items: We will repair or replace these items promptly. Notify delivery personnel immediately if there are damages or missing goods. Manufacturer’s warranty on faulty goods applies.
• Order Changes: Changes may not be possible once an order is in production, but we will try to assist.
• Delivery Issues: Failure to take delivery on the scheduled date incurs a storage charge of AED 450/day.
• Customized Products: These cannot be returned unless they have manufacturing damages.

Shipping Charges and Timelines

• Within Dubai, Sharjah, Umm Al Quwain, Ras Al Khaimah, Ajman, Al Ain, and Fujairah: AED 200, 4-8 working days.
• Abu Dhabi: AED 300, 4-8 working days.

Order Fulfillment Process

1. Sales Order Created: Order acknowledged and SO created.
2. Production Initiated: Production of your order starts.
3. Production Completed: Notification sent upon completion.
4. Awaiting Final Payment: Awaiting final payment confirmation.
5. Final Payment Received: Order scheduled for shipping.
6. Shipping Scheduled: Shipping and installation scheduled.
7. Shipped: Order dispatched and delivered.

For order status or shipping details, contact customer support at 00971526428200 or support@dekkormobilia.com. Delivery times are estimates and may vary.